Online Course Support & Help
AAP provides academic and technical support to ensure an engaging and successful online learning experience.
Get Help & Support
Blackboard and Adobe Connect Help Desk
Online students and faculty have 24/7 access to Help Desk support:
- Call our toll free, 24/7 help desk at 855.593.0086.
- Chat with the help desk now.
- Submit using the issue submission Support Form.
- Or visit our Blackboard resources page.
JHU-Wide Support: JHED and JHU Email
Please call IT @ Johns Hopkins Support Center at 410.516.4357 if you have a question about:
- Your JHED ID and password.
- Accessing JHU’s online library (using VPN).
- Your JHU email account.
Student Registration, Support, and Orientation
Finding and Registering for Online Courses
Online courses are designated as such on the program’s course schedule and are marked with a section number that can range from .81 through .89. For more information about online courses in a specific program, visit your program’s page.
To register for an online course, students will follow the same policy as registering for a face-to-face course. Visit the registration page for more information.
The Johns Hopkins University is committed to providing reasonable and appropriate accommodations to students with disabilities. Accommodations in the online environment usually require a lot of lead time to complete, so submitting your request early is helpful. Visit our Disability Services page for more information on how to request accommodations.
Students who have not previously taken an Advanced Academic Programs online course will be automatically enrolled in the AAP Blackboard Orientation course as soon as they register. The orientation should be completed prior to the start of the term.
Students will receive instructions via email about how to access and complete the orientation. The orientation course will prepare them to use all the tools in the course management system and reinforce the study skills and communication strategies that make an online student successful. Students must complete the orientation successfully so that they can participate fully in their graduate online course.
For inquiries not described above, or if you have unsuccessfully tried to resolve your issue using the above contact information, please email AAPTechnicalSupport@jhu.edu.