Help for Fully-Online Courses

Blackboard and Adobe Connect

For questions regarding your course management system, Blackboard, or Adobe Connect, our 24/7 Help Desk, please visit the Online Course support page.

Johns Hopkins University IT Help Desk

Please call IT @ Johns Hopkins Support Center at 410-516-4357 if you have a question about:

  • Your JHED ID and password
  • Accessing JHU’s online library (using JHConnect)
  • Your JHU email account
  • OneDrive and JHBox (web storage space)

VoiceThread Inquiries

Your instructor may use VoiceThread, a collaborative, multimedia program. For VoiceThread support, please go to VoiceThread Support.

Disability Accommodations

Students who are in need of disability accommodations please click the following link.

Other Inquiries

For inquiries not described above, or if you have unsuccessfully tried to resolve your issue using the above contact information, please email