Getting Help
Fully Online Courses: WebCT Help Desk
If you
are enrolled in a WebCT course and have a question regarding the WebCT
course software (for example using the assignment tool, discussions, or
exams) please submit your question using the webform, http://www.embanet.com/help/JHU/.
To contact the 24/7 help desk use the toll-free phone number
1-866-311-6658. This help desk service is provided by Embanet, a
third-party. PLEASE NOTE: This
number will only assist students enrolled in Fully Online courses and
faculty in an Advanced Academic Programs course that uses WebCT. Web
Supported Course students must use the resources below.
Web Supported Courses: WebCT Support
Johns Hopkins University has a student support site, http://webct.jhu.edu/support4/student/
for web supported courses. You should visit this self help site as it
will provide the answers to many frequently asked questions. To
request assistance there is an online form, http://webct.jhu.edu/support4/student/techsupport/index.html. If you have unsuccessfully tried to resolve your issue using the student support site, you can also email advancedonline@jhu.edu.
Context Sensitive Help
If you require context sensitive help, please click on the "Help"
button on the golden menu bar, located on the top of the WebCT window.
Registration Inquiries
If you have a question about a registration-related issue, please call 202-452-1940 or email aapregistration@jhu.edu.
Johns Hopkins University IT Help Desk
Please call IT @ Johns Hopkins Support Center at 410-516-4357 if you have a question about:
• Logging on to WebCT
• Obtaining your JHED ID or setting your JHED Password
• Accessing the online library (for example, using VPN or EasyProxy)
• Setting up and using your JHU email account
• JShare – Your Internet web storage space and your public web site
Other Inquiries
For inquiries not described above, or if you have unsuccessfully tried
to resolve your issue using the above contact information, please call
410-516-6496 or email advancedonline@jhu.edu.
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