Getting Help

Fully Online Courses:Help Desk for WebCT and Sakai
If you are enrolled in a fully online course and have a question regarding the WebCT or Sakai course software (for example using the assignment tool, discussions, or exams) please submit your question using the webform, http://www.embanet.com/help/JHU/. To contact the 24/7 help desk use the phone number 1-866-311-6658. This help desk service is provided by Embanet, a third-party. This is a free service provided only to Fully Online students and faculty enrolled into an Advanced Academic Programs online course. The number is toll-free.

Context Sensitive Help
If you require context sensitive help, please click on the "Help" button on the golden menu bar, located on the top of the WebCT window. In Sakai the "Help" link is at the bottom of the left menu.

Registration Inquiries
If you have a question about a registration-related issue, please call 202-452-1940 or email aapregistration@jhu.edu.

Johns Hopkins University IT Help Desk
Please call IT @ Johns Hopkins Support Center at 410-516-4357 if you have a question about:
•    Logging on to WebCT or Sakai
•    Obtaining your JHED ID or setting your JHED Password
•    Accessing the online library (for example, using JHConnect-VPN or EasyProxy)
•    Setting up and using your JHU email account
•    JShare – Your Internet web storage space and your public web site

Other Inquiries
For inquiries not described above, or if you have unsuccessfully tried to resolve your issue using the above contact information, please call 410-516-6496 or email advancedonline@jhu.edu.