Information Technology Support

Johns Hopkins University offers various options to support faculty with their information technology needs. The following is a list of resources you can contact in the event that specific need arise.

General IT support

Faculty who require classroom/lab equipment support, please contact the Faculty Services Coordinator at your location as listed in the Contact Information Directory.

If you require assistance using Hopkins systems, such as accessing your JHED Account or e-mail, using VPN, or library acess, contact the Hopkins help desk via one of their 3 (help) extention lines: x5-, 6-, or 7-HELP (4357); or by either of their email addresses: help@jhmi.edu and help@jhu.edu. Help Desk staff perform triage service, handling specific incidents for which they are trained. They then distribute all other calls to the unit which can best respond to the incident. The call center operates on a 24 hour day / 7 day week. For more information on technical support and services offerred, visit the Johns Hopkins Information Technology website at it.jhu.edu.

Online Courses Support

Faculty teaching an Online Course can access online resources design to assist faculty in creating online academic courses. If you require technical assistance concerning online courses, contact Joe Newcomer, (410) 516-5047 or advancedonline@jhu.edu. For questions related to online course design,  WebCT training, Sakai training, or instructional support, consult the Contact Information Directory for  further contact information.