Information Technology Support

Johns Hopkins University offers various options to support faculty with their information technology needs. The following is a list of resources you can contact in the event that specific need arise.

General IT support

Faculty who require classroom/lab equipment support, please contact the Faculty Services Coordinator at your location as listed in the Contact Information Directory.

If you require assistance using Hopkins systems, such as accessing your JHED Account or e-mail, using VPN, or library access, contact the Hopkins help desk via one of their 3 (help) extention lines: x5-, 6-, or 7-HELP (4357); or by either of their email addresses: help@jhmi.edu and help@jhu.edu.

Help Desk staff perform triage service, handling specific incidents for which they are trained. They then distribute all other calls to the unit which can best respond to the incident. The call center operates on a 24 hour day / 7 day week. For more information on technical support and services offered, visit the Johns Hopkins Information Technology website at it.jhu.edu.

Support for Online Courses

If you require technical assistance concerning online courses, please contact aaptechnicalsupport@jhu.edu.

For questions related to online course design and instructional support, contact aapinstructionaldesign@jhu.edu.

For questions related to multimedia support, contact aapmultimedia@jhu.edu.

For questions related to Blackboard and technology training, contact aaptrainers@jhu.edu.

Consult the Administrative Contact Information Directory for further contact information.